Refund & Return Policy

At Perfume Orlando, we want you to feel confident when shopping with us. Please review our return and exchange policy carefully before placing your order.

7-Day Return & Exchange Policy

Customers may request a return or exchange within 7 days of delivery.

To be eligible, the item must:

• Be unused and unopened
• Be in its original packaging
• Include all original seals, labels, and accessories
• Be in the same condition in which it was received

For fragrance products, items that have been opened, sprayed, used, or have had their original protective seal removed are not eligible for return or exchange, except when the item arrived damaged, defective, or incorrect.

Decants and Samples

Due to the nature of these products, perfume decants, samples, discovery sets, and other opened or personalized fragrance products are final sale and are not eligible for return or exchange unless they arrive damaged or incorrect.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

If your item arrives damaged, defective, or if you receive the wrong product, contact Perfume Orlando as soon as possible so we can review the issue and make it right.

Please include:

• Your order number
• A description of the issue
• Clear photos of the product and packaging

If the issue is confirmed to be our responsibility, Perfume Orlando will provide an appropriate replacement, exchange, refund, or other resolution at no additional cost to you.

Returns

Before returning any item, you must contact us and receive return authorization.

Items returned without prior authorization may not be accepted.

Unless the return is due to an error by Perfume Orlando, the customer is responsible for return shipping costs. Original shipping charges are non-refundable.

We recommend using a trackable shipping service when returning an item.

Refunds

Once an approved return is received and inspected, we will notify you of the outcome.

If a refund is approved, it will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Please note that it may take several business days for the refund to appear on your account after it has been processed.

Exchanges

Eligible products may be exchanged within the 7-day return period, subject to product availability.

If the replacement product has a different price, any applicable price difference will be communicated before the exchange is completed.

Non-Returnable Items

The following items are generally not eligible for return:

• Opened or used fragrances
• Perfume decants and samples
• Personalized products
• Gift cards
• Final-sale products
• Products returned after the 7-day return period

This does not affect our responsibility to resolve orders that arrive damaged, defective, or incorrect.

Order Cancellations

If you need to cancel an order, contact us as soon as possible.

Once an order has entered fulfillment or has been shipped, we may no longer be able to cancel it.

Contact Us

For questions regarding returns, exchanges, damaged products, or refunds, please contact:

Perfume Orlando
Email: supportperfumeorlando@gmail.com
Website: perfumeorlando.com
Location: Orlando, Florida, United States

Please include your order number when contacting us about an existing purchase.