Shipping policy

Shipping & Insurance Policy

At Perfume Orlando, we are committed to providing secure, efficient, and transparent shipping practices.

By placing an order on perfumeorlando.com, you acknowledge and agree to the terms outlined below.

Shipping Rates

Shipping rates are calculated in real-time at checkout based on:

  • Destination

  • Package weight

  • Selected carrier/service

We do not offer flat-rate shipping.

United States Orders

  • FREE Standard Shipping on orders over $100 (before tax).

  • Orders under $100 will have shipping calculated at checkout.

Order Processing

  • Orders are processed within 1–3 business days (Monday–Friday, excluding holidays).

  • Orders placed after 12:00 PM CDT may be processed the following business day.

  • During peak seasons, processing times may be extended.

  • Tracking information will be emailed once your order has shipped.

Address Accuracy

Customers are responsible for providing an accurate shipping address during checkout.

Perfume Orlando is not responsible for:

  • Incorrect or incomplete shipping addresses

  • Delivery issues resulting from customer-provided information

If a package is returned due to an incorrect address, additional reshipping charges will apply.

Signature Requirement

Orders valued at $500 or more may require a signature upon delivery.

If a customer chooses to waive the signature requirement (when available), Perfume Orlando is not responsible for theft, loss, or damage after the carrier marks the package as delivered.

Shipping Carrier Delays

Once your package has been transferred to the shipping carrier, delivery times are beyond our control.

Perfume Orlando is not responsible for delays caused by:

  • Weather conditions

  • Natural disasters

  • Carrier service interruptions

  • Customs inspections

  • Force majeure events

Carrier delays do not qualify for refunds or compensation.

Insurance & Lost Packages

All shipping claims must be reported within 3 days of the carrier's delivery confirmation.

For damaged, lost, or stolen shipments, customers must provide:

  • Photos of the shipping box (inside and outside)

  • Photos of the product packaging

  • Photos of any damaged products

  • Additional supporting documentation if requested

Failure to provide the required documentation may result in denial of the claim.

Packages Marked as Delivered but Not Received

Customers may be required to provide:

  • A police report

  • Proof of theft or other supporting documentation

Once an insurance claim has been approved and finalized, Perfume Orlando may offer:

  • A replacement product, or

  • Store credit

Cash refunds are not issued for approved shipping insurance claims.

Important: We do NOT accept AI-generated or digitally altered photos as evidence for shipping claims.

Shipping Protection Opt-Out

If a customer chooses not to purchase Shipping Protection at checkout (when available), Perfume Orlando is not responsible for loss, theft, or damage that occurs after the package has been transferred to the shipping carrier.

Undelivered, Refused, or Unclaimed Packages

If a package is:

  • Refused

  • Unclaimed

  • Returned as undeliverable

The customer is responsible for:

  • Original shipping charges

  • Return shipping costs

  • Any customs duties or taxes

Original shipping charges are non-refundable.

Payment Verification

For your security, all orders are subject to fraud screening and payment verification.

Orders may be delayed or canceled if payment verification cannot be successfully completed.

Cancellations

Orders Not Yet Shipped

Orders canceled before shipment are subject to a 3% cancellation fee to cover non-refundable payment processing costs.

Pre-Orders

Pre-order cancellations are subject to a 5% cancellation fee.

Orders that have already shipped cannot be canceled.

Pre-Orders

  • Payment is collected at the time the order is placed.

  • Pre-orders ship once inventory becomes available.

  • Orders containing both pre-order and in-stock items will generally ship together unless otherwise specified.

International Orders

All international sales are final once shipped.

Perfume Orlando is not responsible for:

  • Customs delays

  • Customs seizures

  • Import duties or taxes

  • Lost or stolen international packages

  • Damage occurring during international transit

Customers are solely responsible for any customs duties, taxes, import fees, or related charges imposed by their country.

Risk of Loss

Responsibility for an order transfers to the customer once the shipping carrier marks the package as Delivered.

If your package is marked as delivered but cannot be located, we recommend:

  • Checking around your property

  • Asking neighbors or household members

  • Contacting the shipping carrier

  • Filing a police report if theft is suspected

Policy Updates

Perfume Orlando reserves the right to update or modify this Shipping & Insurance Policy at any time without prior notice.

By placing an order through perfumeorlando.com, you acknowledge that you have read, understood, and agreed to the terms outlined in this policy.